Our Oral-B Vitality toothbrush doesn't come with a charging indicator feature, so it can be tricky to tell when it is charging. The best way to check whether these brushes are charging is to pick the toothbrush up off the charger after 30 mins and switch it on, if it comes to life you know that the juice is flowing and can switch it off and leave it on the charging stand for the full 16 hours it needs to retain a full charge.
With these toothbrushes it's important to know that they need to be turned off in order to accept a charge. As there is no indicator light to let you know and only one button for both the on/off position, sometimes it can be difficult to know. If your toothbrush has ever ran flat whilst brushing your teeth, please make sure that you press the on/off button to turn it into an off position, because even though that there is no power it will still be turned on and so won't accept a charge when placed on the charging base.
If your toothbrush doesn't come on when you pick it off the charger to check, it's likely that it may be in the on position, and so the best thing to do here is to place it back onto the charger without pressing the button again and leave it for another 30 mins and try it again. If it still doesn't come on, then there may be an issue, so just get back in touch and we can investigate it further for you.
Our Vitality range of Oral-B electric toothbrushes is our simplest range, with the fewest features, for those consumers who are looking for just the basics. We like to have something for everyone! Fortunately for consumers who are looking for a charging light, the rest of our range includes one of these.