Popular questions about Oral-B warranty and service

Got a question about Oral-B warranty or service? Chances are we’ve answered it here!

  1. What is covered in my Oral-B warranty?
  2. How can I get my Oral-B electric toothbrush serviced?
  3. Can I replace the battery in my Oral-B electric toothbrush?
  4. Where can I buy Oral-B replacement parts?

What is covered in my Oral-B warranty?

Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, we will replace it free of charge*.

The warranty does not cover cosmetic damage such as scratches, or damage caused by:

  • Normal wear and tear

  • Accident, misuse, dirt or water

  • The product being tampered with

  • Improper use

  • Repairs carried out by agents not authorized by Oral-B/Braun

  • Failure to take proper care of the product, including recharging

  • The product being altered or used for commercial purposes

*The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification. The Service Center may not be able to supply a toothbrush of the same color.

How can I get my Oral-B electric toothbrush serviced?

If you’re experiencing a problem with your Oral-B toothbrush, check out our Online Repair Service! There you’ll find troubleshooting tips which may help resolve the issue. Simply go to service.oralb.com, select your Region, Country and Language and then click on the "Online Repair Services" button.

Oral-B online repair

If you’re unable to fix the problem and need to send your toothbrush for service, you can use the online service to print off a pre-paid mailing label and get a tracking number. The tracking number will enable you to track the progress of your request. Please note you must have a receipt to get a pre-paid mailing label and your brush must be within its warranty period.

If you’re unable to use the Online Repair Service, please see the instructions below.

For In Warranty service, follow these simple steps:

  1. Visit service.oralb.com to find details of your closest Braun/Oral-B Authorized Service Center.
  2. Send the product directly to the Service Center, including:

  • All system components (e.g., toothbrush handle, charger, power cord, SmartGuide). You do not need to include accessories like the brush heads or refill stand.

  • A copy of your proof of purchase (always keep a copy for yourself).

  • A letter including the following information: your name, return mailing address, contact phone number, e-mail address and a brief explanation of the problem you're experiencing with the product.

 

If you include your e-mail address, the Braun/Oral-B Service center will send you updates when the product is received and when product is shipped back,along with a tracking number.

All products sent in for service must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you.

For Out of Warranty service: You can still send your device to a Braun/Oral-B Authorized Service Center for service at your own cost. If the product warranty has expired, a quote will be sent to you for approval and payment, prior to any service. Before shipping your device, we recommend you call the authorized Service Center to discuss your service needs.

Can I replace the battery in my Oral-B electric toothbrush?

No, you cannot replace the battery in your Oral-B electric toothbrush. The battery is contained within the electronics of the toothbrush handle and the unit is then sealed to keep it water tight. For these reasons we do not provide replacement batteries for Oral-B electric toothbrushes.

 

Where can I buy Oral-B replacement chargers, brush heads and other parts?

You can order Oral-B replacement chargers, brush heads, handles, travel cases and other parts and accessoriesdirectly from our most reliable distributor in North America, Encompass Supply Chain Solutions. You can order by phone by calling 1-866-779-5301 or by using their website encompass.com/brands/orb/Oral-B.

They offer a number of benefits:

  • Online orders via their website

  • Best stock availability and widest selection

  • Items can be searched by part number, model and type number

  • Shipping to both US and Canada

If you have any questions you can contact their call center which is available from M-F 8am to 6pm and they have live chat available M-F 9am to 5pm. They also have an online contact form available 24/7 and a representative should contact you back within 24-48 hours.

Note: Pricing on this site is at the discretion of Encompass. They are not affiliated with P&G.

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