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Subscriptions & Orders
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Product Advice & Troubleshooting
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Money-back Guarantee & Promotions
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Oral-B App Support
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Choose a help topic:

 
  • Subscriptions & Orders
  • Product Advice & Troubleshooting
  • Money-back Guarantee & Promotions
  • Oral-B App Support

Subscriptions & Orders

Check Your Order Status
About Oral-B

  • The Oral-B Subscription program offers the convenience of automatically delivering products you select right to your door on a schedule you set. The Oral-B Store may also offer discounts and other promotions such as free shipping on items available as a subscription.

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  • - Visit our Deals section on the website frequently to see all the great offers we have for you!

    - You can apply a promotion code during the checkout process. There will be an "ADD COUPON" option under your item details.

    *Please be aware, only one promotion code is allowed per order.

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    • You can log in at anytime to view previous order history
    • The use of certain services on the Site requires the user to have established a user account (an "Account"). There is no charge to establish or maintain an Account, and an Account is required to make a purchase from the Site. In order to establish an account, you must:
      • Provide us with your name, a valid e-mail address, and other information as we may require it from time to time
      • Create a password
      • In accordance with our Oral-B Store Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.

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  • You can place one-time orders and check out as a guest.

    You can still track your most recent order by clicking here

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Order Questions

Shipping & Returns

  • Check out your Order History to view the shipping status. Once your order ships, you'll receive an email that includes tracking information. Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.

    If your order shows as delivered but you cannot locate it, please scroll down the page and contact our Customer Service Team to report a missing shipment. We will do our best to help you.

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  • Orders will only be shipped to addresses within the contiguous 48 states of the United States of America or the District of Columbia.

    Our preferred shipping carriers are UPS and USPS; however, we reserve the right to use other shipping carriers.

    Orders can be shipped to PO/APO/FPO/DPO addresses; however, Next Day and Second Day services are not available to these addresses.

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  • Go to My Account and select Addresses. There you can update your shipping address.

  • Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days. You can track your order using the tracking number provided in the order confirmation email or by checking your Order History.

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Subscriptions

Payment & Account

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