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Subscriptions & Orders
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Product Advice & Troubleshooting
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Money-back Guarantee & Promotions
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Oral-B App Support
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Choose a help topic:

 
  • Subscriptions & Orders
  • Product Advice & Troubleshooting
  • Money-back Guarantee & Promotions
  • Oral-B App Support

Subscriptions & Orders

Check Your Order Status
About Oral-B

  • The Oral-B Subscription program offers the convenience of automatically delivering products you select right to your door on a schedule you set. The Oral-B Store may also offer discounts and other promotions such as free shipping on items available as a subscription.

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  • - Visit our Deals section on the website frequently to see all the great offers we have for you!

    - You can apply a promotion code during the checkout process. There will be an "ADD COUPON" option under your item details.

    *Please be aware, only one promotion code is allowed per order.

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    • You can log in at anytime to view previous order history
    • The use of certain services on the Site requires the user to have established a user account (an "Account"). There is no charge to establish or maintain an Account, and an Account is required to make a purchase from the Site. In order to establish an account, you must:
      • Provide us with your name, a valid e-mail address, and other information as we may require it from time to time
      • Create a password
      • In accordance with our Oral-B Store Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.

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  • You can place one-time orders and check out as a guest.

    You can still track your most recent order by clicking here

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Order Questions

  • We're very sorry, but once an order is placed, we are unable to modify/cancel it. We do our best to make sure our customers get their orders as quickly as possible, and orders begin processing as soon as they're submitted. We want to help you get the right items, so please scroll down the page and contact our Customer Service Team.

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  • We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

    For Defective, damaged or incorrect items:

    • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a replacement or full refund for the item, as described in our Refund Procedures.
    • Scroll down the page and contact us at 800-566-7252 to speak to a Customer Service Representative to initiate your return. You must have purchased the item from us at http://www.oralb.com/ or http://oralbclic.com within 60 days of the date upon which we provided the item to the carrier for shipment to you.

    Refunds Procedures

    If you are entitled to a refund in connection with a return, the following conditions will apply:

    • A refund will only be issued when a replacement is not available for damaged or defective item
    • Your refund will be in the form of payment used for the purchase.
    • The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.
    • Please allow time for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
    • Contact us at 800-566-7252 to speak to a Customer Service Representative to inquire about the status of your refund

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  • Check out your Order History to view the shipping status. Once your order ships, you'll receive an email that includes tracking information. Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.

    If your order shows as delivered but you cannot locate it, please scroll down the page and contact our Customer Service Team to report a missing shipment. We will do our best to help you. For next steps and assistance, contact our Customer Service Team.

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  • We apologize for the inconvenience and will do our best to make it right. Please scroll down the page and contact our Customer Service Team.

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  • We apologize for the inconvenience and will do our best to make it right. Please scroll down the page and contact our Customer Service Team.

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  • We apologize for the inconvenience and will do our best to make it right. Please scroll down the page and contact our Customer Service Team.

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  • Yes - go to Order History. There you can see all your orders.

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Shipping & Returns

  • Check out your Order History to view the shipping status. Once your order ships, you'll receive an email that includes tracking information. Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days.

    If your order shows as delivered but you cannot locate it, please scroll down the page and contact our Customer Service Team to report a missing shipment. We will do our best to help you.

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  • Orders will only be shipped to addresses within the contiguous 48 states of the United States of America or the District of Columbia.

    Our preferred shipping carriers are UPS and USPS; however, we reserve the right to use other shipping carriers.

    Orders can be shipped to PO/APO/FPO/DPO addresses; however, Next Day and Second Day services are not available to these addresses.

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  • Go to My Account and select Addresses. There you can update your shipping address. If updating an address for a subscription, updates must also be made in My Account under Subscriptions.

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  • Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to Alaska, Hawaii, APO/FPO, and extended delivery areas might require a few additional days. You can track your order using the tracking number provided in the order confirmation email or by checking your Order History.

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Subscriptions

Payment & Account

  • The issuer of your credit card may have blocked the payment. We would suggest you contact your bank or financial institution to clear this up. Often it is simply a matter of safeguards they have in place to protect your account from unintended use. We hope you will return to Oral B after this has been resolved to place your order. If you prefer, another option is to use a different credit card..

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  • We currently accept the following payment methods (U.S. billing addresses only): Some payment options are not available for subscription. See Oral-B Subscription Policies for more information.

    VISA
    MasterCard
    Discover Card
    American Express
    PayPal
    Apple Pay
    Google Pay

    Additionally, we also offer a payment plan option with our partner, Affirm.

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  • To update your payment information, go Payment Methods . Here you can edit or delete your current payment method, or you can add a new payment method.

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  • To update your billing address, go to Billing Address. Locate the payment method you wish to update the billing address for and click the + sign, then click Edit.

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  • To update your email or password, go your Profile.

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  • You can apply a promotion code during the checkout process. Under the order total, click apply code.

    *Please be aware, only one promotion code is allowed per order.

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Give us a call. 1-800-566-7252
Mon-Fri 9AM-6PM EST