The Oral-B Genius X Limited helps you brush like your dentist recommends. It has a revolutionary artificial intelligence technology that enables it to recognize your brushing style and coaches you for your best results every day. Using Bluetooth and your smartphone it allows you to see and improve your daily brushing habits, and provide you with real-time feedback about your brushing habits. The Oral-B app seamlessly pairs your Oral-B Genius X toothbrush with a smartphone and you're on your way to brushing like your dentist recommends. The 360 SmartRing with LED lights allows you to personalize your brushing experience with your choice of colors. The SmartRing works with the integrated timer and pressure sensor to provide you with visual feedback on brushing time and brushing pressure. Together, they help you ensure you brush for the recommended 2-minutes while making sure you brush with appropriate pressure to protect your gums from over-brushing. The Oral-B Genius X features 6 brushing modes so you can further customize your brushing experience based on your specific oral care goals. It comes with a rechargeable handle, 1 brush head, a charger and a travel case. Best of all it's brought to you by Oral-B.
Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, we will replace it free of charge*.
The warranty does not cover cosmetic damage such as scratches, or damage caused by:
*The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification. The Service Center may not be able to supply a toothbrush of the same color.
How can I get my Oral-B electric toothbrush serviced?
If you’re experiencing a problem with your Oral-B toothbrush, check out our Online Repair Service! There you’ll find troubleshooting tips which may help resolve the issue. Simply go to service.braun.com, select your Region, Country and Language and then click on the "Online Check" button.
If you’re unable to fix the problem and need to send your toothbrush for service, you can use the online service to print off a pre-paid mailing label and get a tracking number. The tracking number will enable you to track the progress of your request. Please note you must have a receipt that includes date of purchase to get a pre-paid mailing label and your brush must be within its warranty period.
If you’re unable to use the Online Repair Service, please see the instructions below.
For In Warranty service, follow these simple steps:
If you include your e-mail address, the Braun/Oral-B Service center will send you updates when the product is received and when product is shipped back, along with a tracking number.
All products sent in for service must be well packaged and sent in a box suitable to withstand normal freight handling. It is recommended that your package is appropriately insured and shipped using a carrier who can provide tracking. We will cover all repair costs and return shipping to you.
For Out of Warranty service: You can still send your device to a Braun/Oral-B Authorized Service Center for service at your own cost. If the product warranty has expired, a quote will be sent to you for approval and payment, prior to any service. Before shipping your device, we recommend you call the authorized Service Center to discuss your service needs.
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