HOW CAN WE HELP?

The Oral-B Subscription program offers the convenience of automatically delivering products you select right to your door on a schedule you set. The Oral-B Store may also offer discounts and other promotions such as free shipping on items available as a subscription.

Was this answer helpful?

- Visit our Deals section on the website frequently to see all the great offers we have for you!

- You can apply a promotion code during the checkout process. There will be an "ADD COUPON" option under your item details.

*Please be aware, only one promotion code is allowed per order.

Was this answer helpful?

• You can log in at anytime to view previous order history
• The use of certain services on the Site requires the user to have established a user account (an "Account"). There is no charge to establish or maintain an Account, and an Account is required to make a purchase from the Site. In order to establish an account, you must:
  • Provide us with your name, a valid e-mail address, and other information as we may require it from time to time
  • Create a password
  • In accordance with our Oral-B Store Policies, to make a purchase online, you must be a legal resident of the 50 states of the United States of America or the District of Columbia and be at least 18 years of age.

Was this answer helpful?

You can place one-time orders and check out as a guest.

You can still track your most recent order by clicking here

Was this answer helpful?

We're very sorry, but once an order is placed, we are unable to modify/cancel it. We do our best to make sure our customers get their orders as quickly as possible, and orders begin processing as soon as they're submitted. We want to help you get the right items, so please scroll down the page and contact our Customer Service Team.

Was this answer helpful?

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

For Defective, damaged or incorrect items:

• If you received a damaged or defective item from us, or the wrong item was shipped to you, you will receive a replacement or full refund for the item, as described in our Refund Procedures.
• Scroll down the page and contact us at 800-566-7252 to speak to a Customer Service Representative to initiate your return. You must have purchased the item from us at http://www.oralb.com/ within 60 days of the date upon which we provided the item to the carrier for shipment to you.

Refunds Procedures

If you are entitled to a refund in connection with a return, the following conditions will apply:

• A refund will only be issued when a replacement is not available for damaged or defective item
• Your refund will be in the form of payment used for the purchase.
• The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions or coupons that you received), including sales tax charged with respect to the item, as applicable.
• Please allow time for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
• Contact us at 800-566-7252 to speak to a Customer Service Representative to inquire about the status of your refund

Was this answer helpful?

Visit Track Order to view the your order status and tracking information. Once your order ships, you'll receive an email that includes tracking information. Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to PO Poxes, APO/FPO/DPO addresses, and extended delivery areas might require a few additional days.

If your order shows as delivered but you cannot locate it, please scroll down the page and contact our Customer Service Team to report a missing shipment. We will do our best to help you. For next steps and assistance, please scroll down the page to contact our Customer Service Team.

Was this answer helpful?

We apologize for the inconvenience and will do our best to make it right. Please scroll down the page and contact our Customer Service Team.

Was this answer helpful?

We apologize for the inconvenience and will do our best to make it right. Please scroll down the page and contact our Customer Service Team.

Was this answer helpful?

We apologize for the inconvenience and will do our best to make it right. Please scroll down the page and contact our Customer Service Team.

Was this answer helpful?

Yes - go to Order History. There you can see all your orders.

Was this answer helpful?

Visit Track Order to view the your order status and tracking information. Once your order ships, you'll receive an email that includes tracking information. Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to PO Poxes, APO/FPO/DPO addresses, and extended delivery areas might require a few additional days.

If your order shows as delivered but you cannot locate it, please scroll down the page and contact our Customer Service Team to report a missing shipment. We will do our best to help you. For next steps and assistance, please scroll down the page to contact our Customer Service Team.

Was this answer helpful?

Orders will only be shipped to addresses within the contiguous 48 states of the United States of America or the District of Columbia.

Our preferred shipping carriers are UPS and USPS; however, we reserve the right to use other shipping carriers.

Orders can be shipped to PO/APO/FPO/DPO addresses; however, Next Day and Second Day services are not available to these addresses.

Was this answer helpful?

Go to My Account and select Addresses. There you can update your shipping address. If updating an address for a subscription, updates must also be made in My Account under Subscriptions.

Was this answer helpful?

Orders are typically delivered within 7-10 business days with standard shipping. Actual delivery time depends on shipping distance and may vary. Delivery to PO Poxes, APO/FPO/DPO addresses, and extended delivery areas might require a few additional days. You can track your order using the tracking number provided in the order confirmation email or by visiting Track Order.

Was this answer helpful?

The Oral-B Subscription program offers the convenience of automatically delivering products you select right to your door on a schedule you set. The Oral-B Store may also offer discounts and other promotions such as free shipping on items available as a subscription.

Was this answer helpful?

Sign in to your account and go to My Subscriptions. From there you can skip your next shipment, change the date or cancel your subscription. If you need any help, contact our Customer Service Team.

Was this answer helpful?

Sign in to your account and go to My Subscriptions and click Reactivate Subscription.

Was this answer helpful?

We would be happy to help you do this. Please scroll down this page and contact our Customer Service Team.

Was this answer helpful?

Managing your subscription is easy! Sign in to your account and go to My Subscriptions. From there you can make changes to your subscription frequency and delivery date. If you need any help, scroll down this page and contact our Customer Service Team.

Was this answer helpful?

Go to My Account and select Subscriptions. There you can update your shipping address.

Was this answer helpful?

To see when your next order will ship, go to My Account , then My Subscriptions. There you'll see Upcoming Orders, which will show the date of your next shipment.

Was this answer helpful?

Yes - go to My Account and then Order History. There you can see all your orders.

Was this answer helpful?

The issuer of your credit card may have blocked the payment. We would suggest you contact your bank or financial institution to clear this up. Often it is simply a matter of safeguards they have in place to protect your account from unintended use. We hope you will return to Oral B after this has been resolved to place your order. If you prefer, another option is to use a different credit card..

Was this answer helpful?

We currently accept the following payment methods (U.S. billing addresses only): Some payment options are not available for subscription. See Oral-B Subscription Policies for more information.

VISA
MasterCard
Discover Card
American Express
PayPal
Apple Pay
Google Pay

Additionally, we also offer a payment plan option with our partner, Affirm.

Was this answer helpful?

To update your payment information, go Payment Methods . Here you can edit or delete your current payment method, or you can add a new payment method.

Was this answer helpful?

To update your billing address, go to Billing Address. Locate the payment method you wish to update the billing address for and click the + sign, then click Edit.

Was this answer helpful?

To update your email or password, go your Profile.

Was this answer helpful?

You can apply a promotion code during the checkout process. Under the order total, click apply code.

*Please be aware, only one promotion code is allowed per order.

Was this answer helpful?

o When you brush with an Oral-B electric toothbrush you do so much more for your oral health than you can with a manual toothbrush. It cleans better between teeth, removes 100% more plaque and helps you take better care of your gums. All at the push of a button. Upgrade to an Oral-B electric toothbrush and feel the difference.

o Research shows that electric toothbrushes - like an Oral-B oscillating-rotating electric toothbrush - consistently reduce plaque and gingivitis more effectively than a manual toothbrush in both the short and long term.

o Oral-B's unique, dentist inspired round brush head surrounds each tooth with end-rounded bristles for a gentle, superior clean.

Was this answer helpful?

o Oral-B's unique, dentist inspired round brush head surrounds each tooth with end-rounded bristles for a gentle, superior clean.

o Oral-B Pro Series CrossAction is clinically proven to remove more plaque vs. Phillips Sonicare DiamondClean.

o Oral-B is the first electric toothbrush brand to be accepted by the American Dental Association for effectiveness and safety.

Was this answer helpful?

o 1950: It all started with a dentist, who created the first Oral-B toothbrush and its soft, end-rounded nylon bristles. Dr. Robert Hutson, a California periodontist, designed and patented the first Oral-B toothbrush. He also created the Oral-B brand name. "The first product was known as the Oral-B 60," said Dr. Hutson, "because it had 60 tufts."

o 1984: Oral-B is acquired by The Gillette Company. Braun introduces the first power toothbrush to combine vertical and horizontal movements, a simulation of the dentist-recommended Bass brushing method. The D3 was successful in highly developed European oral care markets like Denmark, Finland, Holland, and Germany.

o 1991: The Oral-B Indicator® introduces the first-ever fading bristles with patented technology: The bristles fade with use, thereby signaling the consumer when to change his/her toothbrush. The company won a first-place Edison Award for product innovation for the Indicator® toothbrush.

o 1998: This year sees the launch of three major new products, one in each core business segment: manual toothbrushes, power toothbrushes, and dental floss.

Was this answer helpful?

• Packaging for Oral-B toothbrushes is recyclable in many areas. Please check with your local municipality to ensure that you are following local restrictions
• Certain Items are not recyclable in most areas these include but are not limited to:
  • Quick Release Tool (packaged with Adult Battery Powered Toothbrush Brush Heads
  • Brush heads
  • Toothbrush handles
  • Travel cases
  • Batteries—some may be removed, see your instruction pamphlet for detailed removal instructions. Opening the brush handle will destroy the appliance and void any warranty
• Battery Power toothbrush
  • The toothbrush contains batteries and/or recyclable electric waste. To protect the environment, do not discard the brush with your normal household waste. Please take it to the appropriate electronic waste disposal facility. You can, however, remove the battery/batteries and dispose of them separately. Check with the battery manufacturer, or with your local recycling or waste collection agency, for information on how to dispose of alkaline batteries. 
• Electric/Rechargeable toothbrush and charger
  • Brush: The toothbrush contains batteries and/or recyclable electric waste. To protect the environment, do not discard the brush with your normal household waste. Please take it to the appropriate electronic waste disposal facility. You can, however, remove the rechargeable battery at the end of the brush's useful life. Follow the guidelines in the manual for removal, and then dispose of it according to local environmental regulations. Important note: Opening the handle will destroy the appliance and invalidate the warranty.
  • Charger/cords: Chargers and cords are also considered electronic waste. To protect the environment, do not discard them with your normal household waste. Please take them to the appropriate electronic waste disposal facility to be recycled.

Was this answer helpful?

STEP 1 Make sure your toothbrush is charged. Many electric toothbrushes have charge level indicator lights, so you can actually see when the toothbrush is charged.

STEP 2 Apply toothpaste to the brush head. To avoid splashing, guide the brush head to your teeth before switching on the brush

STEP 3 Start with the outside surfaces of the teeth. Guide the brush head slowly from tooth to tooth, holding the brush head in place for a few seconds against each tooth before moving on to the next one. Follow along with the shape of each tooth and the curve of the gums.

Repeat Step 3 on the inside surfaces of the teeth.

Repeat Step 3 on the chewing surfaces of the teeth as well as behind the back teeth.

Direct the brush head along the gum line and upon the gums. Again, do not press hard or scrub.

Try grazing the brush head along your tongue and the roof of your mouth, back to front, to help freshen your breath.

Remember, when using a rechargeable electric toothbrush, it isn't necessary to press hard or scrub. Simply guide the brush while it provides the brushing action. In fact, some Oral-B electric toothbrushes have pressure sensors that alert you when you’re brushing too hard.

• To brush your teeth correctly, be sure to spend at least two minutes using the technique above, brushing each section of your mouth for 30 seconds (upper right, upper left, lower right and lower left), both morning and night. Most Oral-B rechargeable electric toothbrushes have built-in two-minute timers, and some even have professional timers that parse out 30 seconds for each quadrant to help you keep track.
• For best results, dentists recommend replacing the brush head on your toothbrush every three months.

Watch these videos to see how to get the best results while brushing with your electric toothbrush!

How To Brush Your Teeth With An Electric Toothbrush

How To Brush With An Oral-B iO

Was this answer helpful?

• Improving your oral hygiene goes hand-in-hand with a healthy mouth. Small changes in your oral care routine can improve your dental health.
  • The effects of poor oral hygiene range from tooth decay and cavities to gingivitis, periodontitis, and tooth loss. Fortunately, proper oral hygiene, including cleaning teeth correctly and regularly, can prevent most of these problems.
  • Don’t forget that most dental plans cover at least one, and sometimes two, checkups and cleanings per year at little or no cost to you. It’s better to make and keep those appointments, even if you don’t think you have problems with your teeth or oral hygiene, in order to identify and manage potential problems before costly care is required.
• Keep your teeth clean and cavity-free by following a regular dental care routine of twice-daily tooth brushing and daily flossing. And visit your dental professional at least once a year for a professional cleaning and assessment to catch any problems before they become serious.
  • Limit Soda, Coffee and Alcohol
  • Although these beverages contain a high level of phosphorous, which is a necessary mineral for a healthy mouth, too much phosphorous can deplete the body's level of calcium. This causes dental hygiene problems such as tooth decay and gum disease. Beverages containing additives such as corn syrup and food dye can make pearly white teeth appear dull and discolored. Therefore, it is best to choose beverages like milk, which helps strengthen teeth and build stronger enamel, giving you a healthy, beautiful smile.
  • If bottled water is your main source of drinking water, you could be missing the decay-preventive benefits of fluoride.
  • Despite their popularity, low-carb diets can cause bad breath. A balanced, dental-healthy diet can help reduce tooth decay.
  • After age 20, both men and women lose more bone mass than they form so it is important to restore lost calcium with a daily supplement and by eating fruits and vegetables high in calcium, such as dark leafy greens.

Was this answer helpful?

• Bad breath, or halitosis, is mainly caused by the buildup of bacteria in the mouth, which produces a foul smell. Bad breath can be embarrassing, but fortunately once you have identified the causes, you can begin treatment.

Tobacco use. If you smoke, quit. Your bad breath may be due to other causes, too, but tobacco use is a guarantee of bad breath. If you are ready to quit, ask your doctor or dentist for advice and support.

What you eat, or don't eat. Certain foods, such as garlic, contribute to bad breath, but only temporarily. Once they are absorbed into the bloodstream, the smell is expelled through the breath, but the odors remain until the body processes the food, so there’s no quick fix.

Dry mouth. If your mouth is extremely dry, there is not enough saliva to wash away excess food particles and bacteria, which can cause an unpleasant smell if they build up on the teeth.

On rare occasions, bad breath can be a sign of a more serious medical condition so it’s important not to ignore the problem and to see a dental professional if the problem persists.

• Cavities and Tooth Decay is one of the most common and widespread persistent diseases today and is also one of the most preventable.

Brushing regularly with an electric toothbrush can help prevent tooth loss by more effectively removing the plaque bacteria that can lead to tooth decay.

Keep up with regular dental checkups in order to identify pre-existing conditions before they lead to more serious issues down the road.

Flossing regularly after brushing especially if you’re frequently eating or drinking sugary foods or drinks. Flossing once or twice a day with Crest Pro-Health products can help you remove food particles from between the hard-to-reach areas of your teeth you might be missing.

• Dry Mouth is a daily problem that makes you feel uncomfortable while you swallow, eat or speak. It is a condition in which you do not produce enough saliva (spit) to keep your mouth feeling wet.

Stress and anxiety can contribute to dry mouth, as can the medications you might take for them. It is important to communicate with your dental professional about issues concerning your overall health because anything that increases your risk for dry mouth also increases your risk for gum disease.

Medications are a major cause of dry mouth. In fact, medications cause approximately 90 percent of all cases of dry mouth, according to the Academy of General Dentistry. You may not be able to discontinue your medication, but you should keep your dentist informed when something in your overall health changes and you start taking medication. For example, antidepressants, antihistamines, anti-inflammatories and anti-hypertensive medications are just some of the many types of drugs that can contribute to a dry mouth.

A variety of conditions can cause dry mouth, also known as xerostomia, including the following:

Cancer treatments: If you have any type of cancer of the head or neck and you receive radiation therapy, dry mouth is a common side effect because the radiation damages the salivary glands in addition to destroying the cancer. Some medications used to treat cancer in any part of the body can also cause dry mouth.

Prescription medications: Hundreds of common medications, including many antidepressants and medications for high blood pressure, can contribute to a dry mouth. If you take medications that seem to make your mouth feel dry, be especially vigilant about tooth brushing and proper flossing.

Chronic illness: Diabetes, HIV/AIDS, and Parkinson’s disease are among the diseases that can contribute to a chronic dry mouth. Some older people suffer from Sjogren’s Syndrome, an autoimmune disease characterized by extremely dry eyes and a dry mouth.

Drug use: Methamphetamines have been associated with dry mouth.

• Plaque and Tartar: Removing plaque at home on a daily basis lessens your chances of tartar buildup and experiencing more serious dental problems such as cavities, gingivitis, and bad breath. Healthy dental habits, such as brushing for two minutes twice daily and flossing after every brush, can help you prevent the harmful effects of plaque buildup. If you have kids, remember: It’s never too early to help them learn good oral care.
• Tooth Sensitivity: People who suffer from tooth sensitivity avoid daily activities such as consuming hot or cold foods and beverages as well as brushing their teeth. These simple activities cause tooth sensitivity sufferers to live in constant fear of severe pain. Sensitivity occurs when the dentin, a porous tissue in your teeth, becomes exposed. The dentin has microscopic channels, called tubules, which are pathways to the nerve. When dentinal tubules are exposed, due to receding gum tissue or enamel loss, nerves are more easily triggered by certain stimuli causing tooth sensitivity.

Causes

Overzealous brushing: You can have too much of a good thing. Brushing your teeth with too much force, or with a hard-bristle toothbrush, may wear down tooth enamel, expose the cementum or dentin and cause tooth sensitivity. 

Tooth grinding: Grinding your teeth can cause the enamel to wear away and leave the dentin exposed.

Gum disease: Inflamed gum tissue pulls away from the tooth, leaving vulnerable areas exposed.

Was this answer helpful?

Want to see more about our electric brushes, including the Genius and iO series? Are you looking for videos to help with using and caring for your electric toothbrush? Are you interested in learning more in general about your oral health? Find this information and more in our videos available on YouTube

Was this answer helpful?

Applying for the ADA/CDA seal for every product form requires a great deal of effort and many companies often decide not to pursue it.

Be assured, however, that all of our Oral Care products meet or exceed the ADA/CDA standards – even if they don’t have the ADA/CDA seal. In addition, we ensure that all oral care products meet applicable regulations and monographs for safety, performance, and labeling as defined by the US Food and Drug Administration (FDA) and Health Canada.

Was this answer helpful?

o Oral-B offers a variety of replacement heads for your specific oral care needs. And since all of our brush heads fit all of our electric toothbrush handles (except iO and Pulsonic), it's easy to find the perfect fit for you. Below is our entire line of Oral-B replacement brush heads.

• CrossAction: Bristles angled at 16 degrees to remove 100% more plaque*
• Pro GumCare: Ultra-thin bristles are tough on plaque while gentle on gums
• 3D White: Polishing cup gently removes surface stains for whiter teeth
• Floss Action: MicroPulse bristles provide superior interdental clean**
• Sensitive Gum Care: Extra soft bristles perfect for sensitive gums
• Precision Clean: A comfortable clean that's perfect for beginners
• Deep Sweep:Three distinct cleaning zones for a comprehensive clean
• Ortho: Designed to gently clean around braces
• Dual Clean: Two moving brush heads to penetrate hard-to-reach areas
• Interproximal Clean: Designed to clean around dental work such as crowns and bridges

o Oral-B iO Series Brush Heads
iO Gentle Care: Extra soft bristles to adapt to the curves of teeth and gums (compatible with Oral-B iO Electric Toothbrush Handles)
iO Ultimate Clean: Removes up to 100% more plaque for cleaner teeth and healthier gums than a regular manual toothbrush (compatible with Oral-B iO Electric Toothbrush Handles)

o Adult Battery Powered Toothbrush Brush Heads

• Has a rotating power head which loosens and whisks away plaque from surfaces, the gum line and the back teeth. Multi-angled CrissCross bristles in opposing directions reach between the teeth, lift out plaque and sweep it away.
• Has indicator bristles that fade halfway to help remind you when to replace your toothbrush head. Dentists recommend changing your brush head every 3 months.
• Delivers more cleaning action than the leading manual toothbrush.
• Package includes a QuickRelease tool to assist with replacing the brush head.
• Fits all Oral-B Battery Toothbrushes.

• Oral-B 3D White Battery Power Replacement Brush Heads
• Oral-B 3D Oral-B Pro-Health Replacement Brush Heads
• Kids Rechargeable
• Oral-B Kids Extra Soft Replacement Brush Heads
• Disney Frozen II
• Disney Princess Moana
• Disney Star Wars
• Disney Cars (Canada only)
• Marvel’s Spider-Man
• Pixar Favorites
• Supertooth / Graffiti

o Manual Toothbrush Head Sizing

• What do the numbers mean for the bristle type/brush size (i.e. Soft 35, Medium 38, Soft 40, etc.)?

• Typically, (but not always) the number represents the number of tufts (groups of filaments) on a manual brush.

Was this answer helpful?

• What is covered in my Oral-B warranty?

Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, we will replace it free of charge*.

The warranty does not cover cosmetic damage such as scratches, or damage caused by:

• Normal wear and tear
• Accident, misuse, dirt or water
• The product being tampered with
• Improper use
• Repairs carried out by agents not authorized by Oral-B/Braun
• Failure to take proper care of the product, including recharging
• The product being altered or used for commercial purposes

*The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification. The Service Center may not be able to supply a toothbrush of the same color.

• Where can I buy Oral-B replacement chargers, brush heads and other parts?

You can order Oral-B replacement chargers, brush heads, handles, travel cases and other parts and accessories directly from our most reliable distributor in North America, Encompass Supply Chain Solutions. You can order by phone by calling 1-866-779-5301 or by using their website Oral-B Product Parts.

You can find your brush type by looking at the bottom of your brush handle here:

They offer a number of benefits:

• Online orders via their website
• Best stock availability and widest selection
• Items can be searched by part number, model and type number
• Shipping to both US and Canada

If you have any questions you can contact their call center via phone which is available from M-F 8am to 6pm EST and they have live chat available M-F 9am to 5pm EST. They also have an online contact form available 24/7 and a representative should contact you back within 24-48 hours.

Note: Pricing on this site is at the discretion of Encompass. They are not affiliated with P&G.

Was this answer helpful?

• When inserting the replacement batteries, please be sure they're in the correct position as indicated by the plus (+) and minus (-) symbols on the bottom of the handle.
• Single-battery adult brushes (3D White, Complete, Pro-Health):
  • Twist battery cap to the left to open.  
  • Insert new AA battery. Plus (+) end should be inserted towards the top of the handle.  Only AA alkaline battery is recommended.
  • Replace battery cap and twist to the right until tightly sealed.
• Two-battery brushes (Complete Deep Clean, Pro-Health Clinical, Advance Power):
  • Hold the brush firmly and press both dots above the battery cap at the base of the brush. 
  • Gently pull to remove the cap.
  • Replace the batteries as indicated*. Only AA Alkaline batteries are recommended.
  • Clean the area around the black rubber ring (just above the battery case opening) and replace the cap. 
  • Push the cap straight on (no need to twist) and ensure the cap clicks firmly into place.(It takes a little bit of force to push it on and snap into place.) 

*When you remove the cap, you'll see icons on the bottom of the brush handle indicating whether the battery's plus (+) or minus (-) end should be facing towards the bottom. It varies depending on which side of the brush you're looking at. 

With the On button facing left, insert the left-side battery with the plus (+) end facing down. The battery on the right side should be inserted with the minus (-) end facing down.

Note: The cap has springs on both sides.  

Kid's battery brushes:

• Remove the screw at the bottom of the brush.
• Remove the plug at the bottom of the brush. You can use a flat head screwdriver or even a coin. Follow the direction of the arrow (turn left) to remove.
• Insert new AA battery. Plus (+) end should be inserted towards the top of the handle. Only AA alkaline battery is recommended.
• Replace the plug and screw it back in.

Was this answer helpful?

• Try a different power outlet
• Ensure that you are not charging on or near a metal surface – this can interfere with the electromagnetic charger
• Make sure that your toothbrush has been powered off before putting it on the charger
• Try to charge your toothbrush for a full 12-24 hours with the charging indicator light on – depending on model
• If you have another charger in the household that fits your toothbrush handle, please use it to attempt to charge your toothbrush

If these troubleshooting tips have not worked, please click HERE to contact us via phone or chat for additional assistance

Was this answer helpful?

Oral-B Rechargeable

• Gently pull the brush head away from your handle.
• Sometimes toothpaste can build up under the brush head and solidify to quite a tight bond. It can even cause part of the inside of the brush head to break off when trying to remove it, leaving a piece behind on the metal shaft. 

• To remove a brush head that's stuck on your toothbrush, try running the toothbrush’s top section under warm water for at least ten seconds. Then, see if you can pull it off. You might have to give it quite a forceful tug, but it should come right off. 
• Once you remove the brush head, check to see if there's any material stuck to the metal shaft. If so, follow the same process of running warm water over it for at least 10 seconds then pulling it off.

Oral B Battery Brush

• Place the QuickRelease tool (included in the brush head package) on the neck of the toothbrush and press, then slide the brush head off.
• Lay the new replacement brush head parallel to the neck of the toothbrush, then slide the head towards the handle until it lock clicks into place. Check that the brush head is firmly attached. Do not insert the brush head at an angle.

Was this answer helpful?

• Please know we understand this is unsightly, but it is likely a buildup from regular use, especially if you use an abrasive toothpaste.
• Even if rinsed after each use, residual toothpaste can harden over time and form a black, brown, orange/tan, pink or grey, chalk-like coating on the metal shaft of the handle, the rubber, or in the joints and other places including on the charger.
• o Toothpaste and/or water may also collect on the brush head, handle or on the surface of the charger, leaving a residue.
• For the proper steps to clean your brush and help avoid build up, check out Cleaning

Was this answer helpful?

Follow these steps to ensure a clean brush every time, and watch the tutorial Here

1. After brushing, thoroughly rinse the brush head while the toothbrush is switched on to minimize toothpaste residue remaining on the brush between uses.
2. After rinsing, switch the brush off, remove the brush head from the handle, and clean both parts separately under running water. Wipe them dry, and if possible continue to let them fully air dry, before reassembling.
3. When putting the brush head and handle back together, ensure the brush head is pushed fully onto the handle so there is no gap.
4. If necessary, it is OK to use a mild detergent/cleanser and water to clean the outside of the handle.
5. To clean the charger, unplug it, wipe with a damp cloth then let the unit dry before you use it.

Was this answer helpful?

Registering your Oral-B brush gets you access to instant savings! Go to these sites to register and you’ll receive coupons for future purchases on our Oral-B and Crest websites:

US oralb.com/register

CA oralb.ca/register

Helpful tips for registering:

• You will need your receipt for the purchase date. Purchase date must be entered in this format to be accepted: MM/DD/YYYY. Please be sure to keep your receipt for your brush purchase as that is needed to validate your brush warranty should you ever need to send your brush to our service center.
• Have the Savings insert available for the Promo/Coupon Code. If you cannot find your Savings insert, you can enter Code: OB59185
• When selecting your device, if you don’t see your specific brush model please choose the next closest model number. Registering your brush enables you to get savings and Oral-B updates, and is separate from your brush warranty.
• Registration is limited to four brushes per household.

If you are not satisfied with your product, we provide a 60-Day Money Back Satisfaction Guarantee and will issue a one-time per household refund within 60 days of purchase. Terms of prepaid card apply.

For Oral-B Power Brushes, Water Flosser & 6 count or 9 count Brush Head products, you can call 1-877-593-4199 which is also provided on the back of all Oral-B packaging, for more information.

For all Oral-B Manual Toothbrushes (Including Clic), Rinse or Floss, you can call 1-866-314-5964 for more information.

Was this answer helpful?

If you are not satisfied with your product, we provide a 60-Day Money Back Satisfaction Guarantee and will issue a one-time per household refund, via a pre-paid card, within 60 days of purchase. If you want to claim your money back, please return the following:

1. Oral-B Toothbrush or Water Flosser
2. An original dated cash register receipt with the purchase price circled
3. Actual UPC from the package or UPC written on receipt
4. Include your full name, mailing address and phone number, date of birth and the reason you are dissatisfied
5. Place items in a stamped package and mail via Ground Shipping (USPS Ground Advantage or UPS Ground) to the address below:
   Oral-B 60 Day Satisfaction Guarantee
   Impact Fulfillment Services
   1559 Faucette Road
   Burlington, NC 27215

More info:

* Your Oral-B Toothbrush/Water Flosser must be postmarked no later than 60 days after the date of purchase.
* Make copies of the UPC and receipt for your records.
* We recommend obtaining a tracking number for your submission. We cannot be responsible for late, lost or redirected mail.
*Consumers are responsible for return shipping charges to exercise the money back guarantee. No return labels will be provided.
* Offer is limited to one per name, address or household.
* Please allow 6-8 weeks to receive your refund.
* Sorry, but no refunds will be made for any Oral-B product damaged by accident, neglect, unreasonable use or lost in the mail.
* The fulfillment agency will issue refund in the form of a pre-paid debit card.
* The cards will expire 6 months after the issue date and cannot be cashed.

If you have been waiting more than 8 weeks for your refund, or if you have other questions, please call us at 1-877-593-4199.

Was this answer helpful?

We are committed to providing top-quality products to our consumers. If you are not completely satisfied with your Oral B manual toothbrush products for any reason, we'll give you your money back via a prepaid card.

If you are not completely satisfied with your product and you want to claim your money back, please return the following:

1. On a post card or plain piece of paper, please provide the following information: your full name, phone number, mailing address, date of birth, and reason you are dissatisfied.
2. The original UPC from the Oral-B products
3. The original dated cash register receipt with the purchase price circled
4. Place items in a stamped envelope or package and mail to the address below.
   Manual Brush MBG
   Dept. 45767
   PO Box 6132
   Douglas, AZ 85655-6134

More info:

* Submit within 60 days of original purchase date.
* Make copies of the UPC and receipt for your records.
* We recommend obtaining a tracking number for your submission. We cannot be responsible for late, lost or redirected mail. * Offer is limited to one per name, address or household.
* Offer is limited to one per lifetime.
* Please allow 6-8 weeks to receive your refund.
* The fulfillment agency will issue refund in the form of a pre-paid debit card.
* The cards will expire 6 months after the issue date and cannot be cashed.

If you have been waiting more than 8 weeks for your refund, or if you have other questions, please call us at 1-866-314-5964.

Was this answer helpful?

If you have tried Oral-B Rinse or Floss within the last 60 days and you are not completely satisfied, we will send you a pre-paid debit card for your purchase price. To receive your pre-paid debit card, please return the following within 60 days of purchase:

1. On a plain piece of paper, include your full name, mailing address, phone number, date of birth & the reason you are dissatisfied
2. An original dated cash register receipt with the purchase price circled
3. Write the UPC of the product on the receipt or piece of paper
4. Place items in a stamped envelope and mail to the appropriate address below:
   
   Rinse Products
   
   Rinse MBG
   Dept. 45766
   PO Box 6132
   Douglas, AZ 85655
   
   Floss Products
   
   Floss MBG
   Dept. 43445
   PO Box 6132
   Douglas, AZ 85655

More info:

* Submit within 60 days of original purchase date.
* Make copies of the UPC and receipt for your records.
* We recommend obtaining a tracking number for your submission. We cannot be responsible for late, lost or redirected mail.
* Offer is limited to one per name, address or household.
* Offer is limited to one per lifetime.
* Please allow 6-8 weeks to receive your refund.
* The fulfillment agency will issue refund in the form of a pre-paid debit card.
* The cards will expire 6 months after the issue date and cannot be cashed.

If you have been waiting more than 8 weeks for your refund, or if you have other questions, please call us at 1-866-314-5964.

Was this answer helpful?

https://oralb.com/en-us/deals/

Was this answer helpful?

How do I use a promo code?

You can apply a promotion code during the checkout process. Under the order total, click apply code.

*Please be aware, only one promotion code is allowed per order.

Was this answer helpful?

https://oralb.com/login.php?action=create_account

Was this answer helpful?

Studies suggest our smart technology can help you brush more effectively, improve your dental care routines and cultivate better mouth cleaning habits. Over 82% of people who brushed with Oral-B SmartSeries experienced a noticeable improvement in their oral health.

Was this answer helpful?

Download the Oral-B app from the Google Play Store or the iOS App Store

Was this answer helpful?

Curious how well you're actually brushing your teeth each day? Introducing the Oral-B Connect app - designed to give you personalized insights into how you brush every day, so you can achieve a happier, healthier smile.

Requirements:

- Oral-B Sense Smart Brushing System

- Oral-B Guide Smart Brushing System

Oral-B Connect App is:

• A Fitness Tracker For Your Mouth: When paired with an Oral-B Sense or Guide device, you'll be able to track your brushing habits, including how long you brush and if you've brushed too hard. Giving you real-time feedback on your daily oral health routine.
• A Personalized Brushing Coach: Based on your unique brushing habits, you'll receive guided tips and advice to improve your overall oral health.
• Brush Head Replacement Reminder: No more forgetting to change your brush head. Oral-B Connect syncs with Amazon Dash Replacement services to ensure you have a fresh replacement brush head delivered right when you need it. Brush head replacement service is currently available in the United States.
• Syncs with Apple Health: Oral-B Connect saves your brushing sessions to the Apple Health app.

Was this answer helpful?

Studies suggest our smart technology can help you brush more effectively, improve your dental care routines and cultivate better mouth cleaning habits.

Was this answer helpful?

With every session, you get personalized instructions, tips and encouragement. Our technology makes sure you're brushing even the hard-to-reach areas. And the Pressure Sensor alerts you if you brush too hard.

Was this answer helpful?

Brushing habits are deeply ingrained - most of us brush or miss the same teeth over and over again. With the new Oral-B app, you can see your old brushing patterns and actively work on improving them. And ensure that you're spending enough time on each zone.

Was this answer helpful?

Even though 70% of the people believe they’re brushing the way dentists recommend, only 20% actually do. But with personalized coaching, you can make continuous improvements, track your weekly and monthly progress, and ensure you’re always brushing like a pro.

Was this answer helpful?

From teeth whitening to gum care - the smart brushing system helps you can plan your progress and work towards your goals. You get expert tips and insights based on your daily sessions. And you even win a medal at the end of each journey.

Was this answer helpful?

The app's Gum Guard feature helps track bleeding, so you can stay on top of your oral health and know when any action is required. It also lets you know if you're being too harsh on your gums and creates a tailored experience to support your complete cleaning routine.

Was this answer helpful?

If you're having an issue connecting your Oral-B electric toothbrush to the app, you may have to update to the latest version of the Oral-B app. You can manually update to version 8.x by going to the Google Play Store or iOS App Store.

Follow the steps below to manually reconnect or add your new Oral-B electric toothbrush to the latest Oral-B app:

1. Open up your Oral-B app and navigate to the “MORE’ screen
2. Select the “YOUR BRUSH” option from the menu
3. Tap “CONNECT NEW BRUSH” at the bottom of the screen
4. Select “YES” when prompted to connect your toothbrush
5. Tap “START” on the welcome screen
6. Press the power button on your electric toothbrush once to activate Bluetooth
7. The app will let you know when your electric toothbrush has been located
8. You can turn off your electric toothbrush after it has successfully connected to the app

If you’re still experiencing connectivity issues, please scroll to the bottom of the page to contact our Customer Support Team for further assistance.

Was this answer helpful?

Why do I have to register for an Oral-B Account?

You do not have to register for an Oral-B account to get the full experience of the Oral-B app. The Oral-B account offers you to be part of the Oral-B community, helps us improve our products, and the Oral-B account can provide you a backup of your brushing data when moving to a new mobile device.

Was this answer helpful?

Position Detection and Brushing Recognition should continue to work as long as your Bluetooth connection is secure.

To brush without the disruptions, make sure your phone is in “normal” mode and not on “power saving.”

If you continue to experience connectivity issues, you may need to manually reconnect your Oral-B brush to the latest version of the Oral-B app.

Follow the steps below to manually reconnect or add your new Oral-B electric toothbrush to the latest version of the Oral-B app:

1. Open up your Oral-B app and navigate to the “MORE’ screen
2. Select the “YOUR BRUSH” option from the menu
3. Tap “CONNECT NEW BRUSH” at the bottom of the screen
4. Select “YES” when prompted to connect your toothbrush
5. Tap “START” on the welcome screen
6. Press the power button on your electric toothbrush once to activate Bluetooth
7. The app will let you know when your electric toothbrush has been located
8. You can turn off your electric toothbrush after it has successfully connected to the app

If you’re still experiencing connectivity issues, please scroll to the bottom of the page to contact our Customer Support Team for further assistance.

Was this answer helpful?

Why didn't the Oral-B App record my brushing session?

• To get your brushing session recorded, please tap “done” after your teeth brushing session, close the results summary screen and do tongue cleaning as a separate step.
• If you brushed for less than 30 seconds, it will not count as a session.
• For some brushes, this can happen when you move to tongue cleaning right after the brushing session. The tongue cleaning mode is not a teeth cleaning mode and the app is not able to differentiate the two sessions. The app stores just the last of the two sessions and this might be none if tongue cleaning was shorter than 30 seconds. Please be sure to upgrade your app to the newest release to resolve this issue.
• If you brush after midnight, but before 3 a.m., it counts for the previous day. However, if you're going to bed late and your nighttime brushing session occurs after 3 a.m., it will count for that actual day (the app thinks it's a morning brushing session).
• You might have had connectivity issues and a session wasn’t recorded in the app directly. Your brushing date, time, and duration will still be stored on your brush and synced with the app the next time you are connected. Only your reminder data for rinsing, tongue cleaning, and flossing of that session will be lost. Those are not stored on the handle.
• Please know that currently there is no way to manually add brushing, rinsing, flossing, or tongue cleaning actions to the app. Our app developers are considering this for possible improvements in the future.

Was this answer helpful?

Individual sessions can be deleted via the history screen: Just swipe them away (swipe to the left or right). It is not possible to delete all brushing sessions at once unless uninstalling and reinstalling the app. However, once you open the app and connect to your brush, the app will sync with the latest sessions stored on your handle. While brushing sessions on the handle are overwritten with new sessions, they cannot be erased from the handle. If you want to delete everything and not use the app any longer, please uninstall the app.

Was this answer helpful?

Dental Care Journeys are custom-made to fit different needs and help users achieve goals, such as whiter teeth for an upcoming wedding or cleaner braces. Users can choose from the Fresh Breath, Gum Health, Plaque Fighter, Whitening, and Ortho Care journeys (depending on the modes available on your brush). Each journey will also provide specific product recommendations.

Was this answer helpful?

After 3 months of normal use, toothbrush bristles can become worn down and lose their original alignment, as well as accumulating residue and debris. Dentists recommend changing your toothbrush every 3 months or sooner if the bristles look frayed because worn-out bristles will not clean as well. Several Oral-B brush heads feature indicator bristles to help track replacement time so you can better maximize your oral health.

You can set a reminder in your Oral-B app to replace your brush head. You can go to More > Your refill brush head and add the date you've start using the brush head.

The app will show the number of days your brush head is, the minutes you have brushed with your brush head and the date it needs to be replaced.

Was this answer helpful?

In case you use more than one brush head or share your handle, you will be able to snooze the refill reminder alarm to adjust to your habits. You snooze the refill reminder pressing the "Later" button when reminded. The reminder comes up maximum of 8 times during about 2 months (depending on the use) and will then stay inactive. Another way to double the time to compensate for the use of 2 refills would be to press the "Switched" button when reminded the first time and use current refills for one more period (on average 6 months or 2 refills for single user or 2x90 days for duo users).

Was this answer helpful?

Android Users: We are aware that this can potentially happen when brushing data is restored, and we are currently working towards a fix. If it is just a few duplications, you might want to delete them manually.

iOS Users: We are aware that duplicate brushing sessions have been reported for iOS users and have worked to fix the issue with the latest Oral-B app. Please be sure you have updated to the latest version of the app for best results. If it is just a few duplications, you might want to delete them manually.

Was this answer helpful?

You can edit your routines within the single session badges. Just go to “History” > scroll down to the “Brushing Sessions” section and tap on the blue individual session badge of the session you want to edit or change. Within that, scroll down to “Additional Routines” and tap on “Edit”. Now you can change the entries by ticking “On” and “Off” and save them for your records.

Was this answer helpful?

If you have used your brush initially without the app - the app reads your historical brushing data from your brush handle. In some cases, this includes by mistake theoretical brushing sessions linked to the brush's production date which can be a couple of months before you bought your brush. You can easily delete (swipe off) these single entries or just ignore them. Once the App is synced with the handle it will start displaying the correct times for future brushing sessions.

Was this answer helpful?

The Oral-B App would like to keep you motivated and also let you know how accomplished a brusher you are. It therefore collates all your brushing data, keeps track, and awards medals for your achievements. All medals can be found under Challenges in the bottom navigation bar of the app. Not all medals require the app to be used all the time, but just a syncing action from time to time. For a detailed description on how to achieve which medal tap on the 3 lines symbol to the right of each medal. Achievements and trophies you had collected before Oral-B app version 8 are summarized in one big “silver” medal.

Was this answer helpful?

As soon as your handle is connected you get a visual impression on how much battery power is left as well as the percentage of the power status of your handle's battery. When your brush is disconnected, the visual battery status remains showing the battery status of your last time connected brushing session.

Was this answer helpful?

To initiate syncing pro-actively the following steps can be followed:
Start the app.

Navigate to the More > Toothbrush.
Enable Bluetooth on your toothbrush (use mode or power button or just lift brush from charger).
Wait for approximately 15 seconds.
Syncing will now start. This is indicated by the syncing animation at the top of the screen. Please note that no additional syncing will happen within the next 10 minutes.

The app also syncs in the background if your mobile device is within Bluetooth-reach of the toothbrush and the Oral-B App is still active in the background. The background sync function and its notifications can be turned off via the app Settings.

Was this answer helpful?

Just login in via More… > “your Name” section at the top of the screen > press the “change password” button. On the next screen first, enter your current password, then your new password into the second line (following the password rules displayed). Press “change” and you will get a message that your password got reset successfully.

A verification code is sent to your email address when a new password for the Oral-B account is requested. Please check the following if you did not receive a verification code or in case it is not working.

Sometimes there is a small delay in emails sent and received. Did you check again after a few minutes whether you received the email? Are you connected to a reliable Wifi network? The email with the verification code will come from no-reply@m.oralbconnect.com or no-reply@m.eu.oralbconnect.com . Please check your spam folder as well.

Can you attempt to press the “resend code” button on the verification screen? In case you received a verification code and it is not working, it might help to enter your email and code manually instead of copy and paste or autofill. This can avoid copying unneeded blanks.

Was this answer helpful?

Yes, you can change your email address associated with your Oral-B account. Simply go to More… > Your Account > press the pencil (edit) symbol in the right top corner, enter your new email address and follow the in-app instructions. You will receive a verification code to your new email address to confirm the change.

Was this answer helpful?