How do I connect my new Oral-B electric toothbrush to the app?
If you’re having an issue connecting your Oral-B electric toothbrush to the app, you may have to update to the latest version of the Oral-B app. You can manually update to version 8.x by going to the Google Play Store or iOS App Store.
Follow the steps below to manually reconnect or add your new Oral-B electric toothbrush to the latest Oral-B app:
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Open up your Oral-B app and navigate to the “MORE’ screen
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Select the “YOUR BRUSH” option from the menu
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Tap “CONNECT NEW BRUSH” at the bottom of the screen
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Select “YES” when prompted to connect your toothbrush
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Tap “START” on the welcome screen
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Press the power button on your electric toothbrush once to activate Bluetooth
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The app will let you know when your electric toothbrush has been located
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You can turn off your electric toothbrush after it has successfully connected to the app
If you’re still experiencing connectivity issues please contact Customer Support at 1-800-56-ORALB (1-800-566-7252) for further assistance.