If you’re having an issue connecting your Oral-B electric toothbrush to the app, you may have to update to the latest version of the Oral-B app. You can manually update to version 8.x by going to the Google Play Store or iOS App Store.
Open up your Oral-B app and navigate to the “MORE’ screen
Select the “YOUR BRUSH” option from the menu
Tap “CONNECT NEW BRUSH” at the bottom of the screen
Select “YES” when prompted to connect your toothbrush
Tap “START” on the welcome screen
Press the power button on your electric toothbrush once to activate Bluetooth
The app will let you know when your electric toothbrush has been located
You can turn off your electric toothbrush after it has successfully connected to the app
If you’re still experiencing connectivity issues please contact Customer Support at 1-800-56-ORALB (1-800-566-7252) for further assistance.
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