How can I register or re-register for an Oral-B account in the Oral-B app?

How can I register or re-register for an Oral-B account in the Oral-B app?

The latest Oral-B app is designed to better track your brushing progress and deliver more personalized insights so you can improve your gum health. Since the app is an entirely new experience, new and current Oral-B users will have to register for a new login account.

How to create an Oral-B account if you’re a new user:

  1. Download the new Oral-B app from the Google Play Store or the iOS App Store

  2. Open up the app and follow instructions on your screen to complete registration

  3. You can always register for an Oral-B account at a later date by simply navigating to the “MORE” screen within the app.

How to create an account within the new Oral-B app with your existing Oral-B Me or Oral-B Cloud login:

  1. Download the new Oral-B app from the Google Play Store or the iOS App Store

  2. Open up the app and follow instructions on your screen to complete registration

  3. You can use your existing username and password as long as the password meets the new criteria

Still having trouble registering? Follow the troubleshooting steps below to help resolve the issue:

  1. Be sure to have the latest version (version 8.x) installed

  2. Connect to a reliable WiFi network and check that our brush is connected

  3. Make sure your phone is set to the correct region

  4. Check that you have read the required terms, you may have to scroll to the bottom of the legal disclaimer text to tick off the checkbox

  5. Manually enter your login credentials, autofill may cause you to accidently submit “blank” fields”

  6. Check that your password meets the new criteria, making your password visible can help keep track of this

If you had to reset your password but still haven’t received a confirmation code:

  1. Check your inbox or spam folder for an email from noreply@m.oralbconnect.com

  2. Be sure to have the latest version (version 8.x) installed

  3. Connect to a reliable WiFi network and check that our brush is connected

  4. Make sure your phone is set to the correct region

  5. Still no code? Tap the “resend code” button within the app

  6. Enter your confirmation code manually, autofill may cause you to accidently submit “blank” fields”

If you’re still experiencing issues with registration or login please contact Customer Support at 1-800-56-ORALB (1-800-566-7252) for further assistance.

Was this helpful? Yes No