At Oral-B, we are dedicated to ensuring you have an exceptional experience with our products.
A limited number of Oral-B iO Series 2 and iO Complete Clean Electric Toothbrushes may not be charging properly. These toothbrushes are safe to use, but do not meet our high standards for quality. If your Oral-B iO Series 2 or iO Complete Clean Electric Toothbrush is not charging properly we would like to offer you a replacement.
What Do I Do?
To get your Oral-B iO Series 2 or iO Complete Clean replacement, complete this form through the link above. To make this exchange as smooth as possible, please have your physical product and/or a picture of your receipt ready before submitting our form.
Once you complete the form and it has been validated by a member of our team, we will work to get your replacement Oral-B iO Electric Toothbrush to you as quickly as possible.
Where Do I Find The Type ID?
Look at the bottom of your Oral-B iO Electric Toothbrush and look for the four digit number to the right of "Type/Tipo."
Find an example of this below:
Are Other Oral-B Products Impacted?
No, only specific lot codes of the Oral-B iO Series 2 and iO Complete Clean are impacted.
What Do I Do With My Old Toothbrush?
A few options below:
1. We will also provide you with a postage-paid mailer to return your iO Series 2 or iO Complete Clean to us for analysis by our Quality Assurance Team.
2. If you don’t want to send it back, please recycle using the instructions here.
Contact Us
If you have any questions or need assistance with the form, please don’t hesitate to contact our Consumer Care team here.
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*iO Ultimate Clean Replacement Brush Heads are only compatible with iO Electric Toothbrush handles.
