How do I connect my new Oral-B electric toothbrush to the app?
If you’re having an issue connecting your Oral-B electric toothbrush to the app, you may have to update to the latest version of the Oral-B app. You can manually update to version 8.x by going to the Google Play Store or iOS App Store.
Follow the steps below to manually reconnect or add your new Oral-B electric toothbrush to the latest Oral-B app:
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Open up your Oral-B app and navigate to the “MORE’ screen
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Select the “YOUR BRUSH” option from the menu
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Tap “CONNECT NEW BRUSH” at the bottom of the screen
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Select “YES” when prompted to connect your toothbrush
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Tap “START” on the welcome screen
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Press the power button on your electric toothbrush once to activate Bluetooth
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The app will let you know when your electric toothbrush has been located
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You can turn off your electric toothbrush after it has successfully connected to the app
If you’re still experiencing connectivity issues, please contact Customer Support at 1-800-56-ORALB (1-800-566-7252) for further assistance.
Before connecting your new Oral-B electric toothbrush to the Oral-B app, make sure your brush is fully charged. A fully charged battery prior to your first brushing session can help ensure you get the most out of your electric toothbrush. Find out how long you need to charge your Oral-B toothbrush for in the user manual provided.
Most fully charged Oral-B electric toothbrushes have a battery life between 5 and 14 days. If your brush has been charging for the full time that’s instructed in the manual, you may need to explore other reasons as to why your Oral-B electric toothbrush won’t hold a charge.
To keep your new Oral-B electric toothbrush operating at peak performance, make sure to clean it after each use. Cleaning the brush head and handle can be done in a few simple steps. Properly removing debris and keeping your brush hygienic is important to maximize both the longevity of your brush and the oral care benefits it delivers.